We Help You Protect, Repair, and Improve the Place That Matters Most

QUESTIONS

Frequently Asked Questions

How much does a service call cost?

Electrical and HVAC visits start with a paid diagnostic so a licensed technician can find the actual problem instead of guessing. Before any repair work begins, we present the price in writing and you decide whether to move forward. We do not offer free estimates on electrical or HVAC service, but second opinions on another company's diagnosis are free.

How do I get pricing for a remodel or larger project?

Remodeling, additions, and general contracting projects are quoted after a site visit so the scope, materials, and coordination between trades are accurate. You receive a written estimate with line items you can review before anything is scheduled.

How quickly will someone respond after I book?

Requests submitted during business hours are reviewed the same business day, and we confirm your appointment by phone or email. Requests submitted after hours or on weekends are handled the next business morning. If you have no heat, no cooling, a power outage, burning smell, or sparking, call us directly instead of booking online.

What are your hours, and do you handle emergencies?

Office hours are Monday–Friday, 8:00 AM–5:00 PM. After-hours emergency service is available evenings and weekends for urgent electrical and HVAC situations. After-hours work is billed at an emergency rate, which we confirm with you before dispatching.

What should I expect during the visit?

You get an arrival window, and we let you know when the technician is on the way. We diagnose the issue, show you what we found, explain the options in plain language, and give you the price before work starts. When we finish, we test the work, clean up the area, and walk you through what was done.

Do you stand behind your work?

Yes. We guarantee our workmanship, and installed equipment and parts carry the manufacturer's warranty. Specific coverage terms and lengths are listed on your written estimate and final invoice, so you always know what is covered before you approve the work.

Are you licensed and insured?

AC Electric is a family-owned company established in 2019, backed by 20+ years of electrical experience, 16 years in heating and cooling, and 25 years in construction. All work is performed to applicable code and permitted where required. License and insurance details are provided on request.

Which areas do you serve?

We are based in Waynesville, Ohio and serve homeowners and small businesses throughout Warren, Greene, Montgomery, Clinton, Hamilton, and Butler counties. Availability can vary by service type, project size, and travel distance.

How do I pay, and do you offer discounts?

Payment is due when the work is complete unless your written estimate states otherwise; we do not offer financed invoicing. Veteran and senior-citizen discounts are available — mention it when you book.